We strive to get your order to you as quickly and efficiently as possible. Here’s everything you need to know about our shipping process:
Processing Time
•All orders are processed within 2-5 business days.
•You’ll receive a confirmation email with tracking information as soon as your order is on its way.
•Please note that orders are not processed or shipped on weekends or holidays.
Shipping
•We ship internationally to most countries. Shipping times will vary depending on your location, generally taking 7-15 business days.
•International orders may be subject to customs fees, duties, or taxes based on your country’s regulations. These are the responsibility of the customer.
Shipping Rates
•Shipping costs are calculated at checkout based on your location and the shipping method selected.
Lost or Damaged Orders
•If your order is lost in transit or arrives damaged, please contact us at [love@gothspirit.com] within 7 days of receiving your order. We’ll work with you to resolve the issue as quickly as possible.
Order Changes and Cancellations
•Changes or cancellations to orders must be made within 24 hours of placing your order. After this time, we cannot guarantee that changes can be accommodated as your order may already be in processing.
